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Return to shopShipping & Delivery
Shipping & Delivery Policy – Kidlon
Effective Date: 28 June 2025
At Kidlon, we are committed to ensuring that your orders are delivered quickly, safely, and reliably to your doorstep. We partner with trusted third-party logistics providers to provide a smooth delivery experience across Bangladesh.
1. Delivery Areas & Charges
- Inside Dhaka City: 70 Tk per order
- Outside Dhaka (Anywhere in Bangladesh): 130 Tk per order
Delivery charges are added at checkout and are non-refundable.
2. Delivery Timeline
- Inside Dhaka: Estimated delivery within 1–3 business days after order confirmation.
- Outside Dhaka: Estimated delivery within 3–5 business days, depending on the location and courier partner.
Note: Delivery times may vary due to public holidays, natural disruptions, or courier delays. Kidlon is not responsible for such delays but will assist you in tracking your order.
3. Delivery Partners
We deliver through reliable third-party logistics companies, including:
- Pathao
- Steadfast
- Sundarban Courier
- Other trusted service providers as required
Our goal is to provide 100% home delivery across Bangladesh.
4. Order Confirmation & Tracking
- Once your order is placed, you will receive an order confirmation via email/SMS.
- After dispatch, our delivery partner may contact you directly for delivery updates.
Tracking details (if available) will be shared for your convenience.
5. Failed Deliveries
- If you are unavailable at the time of delivery, the courier may attempt redelivery or request pickup from the nearest hub.
- Incorrect addresses or refusal to accept delivery may result in additional charges borne by the customer.
6. International Shipping
At present, Kidlon focuses on deliveries within Bangladesh. For international shipping inquiries, please contact us directly at contact@kidlon.co.th.
7. Contact Us
For any shipping-related queries, please reach us at:
Kidlon (A Concern of Pentagon Group)
275/D, Rangs Nasim Square, Suite C11,
Dhanmondi 27, Dhaka – 1207, Bangladesh
Email: contact@kidlon.co.th
Phone: 01841-345600